How can I get in touch with your customer support?
For any inquiries regarding your order or other concerns, contact us at help@drmrland.com. Our customer support operates from Monday to Friday, 9am to 5pm PST.
Is your ordering system secure?
Yes, we have implemented a highly secure software system designed to safeguard your privacy and protect your sensitive information.
What payment methods are accepted?
We accept various payment methods, including all major credit cards, PayPal, and "buy now pay later" Shop Pay Installments. These payment options can be found at the checkout stage of your order.
Can I still order if the product is out of stock?
Yes we will have pre-orders available. When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
What is the processing time for orders?
We take great pride in our shipping efficiency. The vast majority of our orders are shipped out within 1-3 business days. Any orders placed on weekends or holidays will be processed and shipped on the following business day.
How can I track the status of my order?
Upon placing an order, you will receive an email containing the tracking number. If there is any issues there is a "Track Your Order" tab in our drop down menu!
What is the estimated delivery time for my order?
We take pride in our shipping times. Expect 1-4 Day Shipping on all orders anywhere in the world. (If stock is available.)
Pre Orders Shipping.
Please allow 1-3 weeks for pre orders to arrive. Estimated arrival times available when purchasing.
How to initiate a return?
We gladly accept returns and exchanges for all orders within 30 days, provided that the item is in its original and sellable condition. Please ensure that the items are in their original, unused condition, and free from any signs of washing or animal hair. To proceed with a return please follow these steps:
- Ensure the item meets the return/exchange criteria mentioned above.
- Prepare the package for return or exchange.
- Include a note inside the package with your order number.
Please mail the return or exchange package to the following address:
DRMRLAND
2162 Spring Stuebner Rd suite 140 1112, Spring Texas 77389, United States
We appreciate your cooperation in providing the necessary information to facilitate a smooth return or exchange process. Should you have any questions or need further assistance, please don't hesitate to reach out to us.
Exchanges: Our deepest apologies, but we cannot do any exchanges at this time due to stock being very limited.
Pre Orders
If a product is currently sold out, there's no need to worry. You can still make a purchase, but please be aware that it might take a bit longer for it to arrive. Our stock is limited, so we apologize in advance for any delays. Rest assured, we'll do our best to get the item to you as soon as possible. Thank you for your understanding.
Pre Orders Payment
When you purchase a pre-order, you are buying an out-of-stock or soon-to-be-available product not yet in inventory. We may collect no payment or a partial deposit at checkout, store your payment method, then fulfill and charge the full or remaining payment at a future date.
Shipping Times for Pre Orders
Please allow 1-3 weeks for pre orders to arrive. Estimated arrival times available when purchasing.